Restaurant General Manager

This is not your typical career opportunity.  At Thompson Seattle, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment.  We’re looking for an individual who embodies the luxury lifestyle experience.  An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor.  This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. 

Join our dynamic team! We are looking for candidates who are excited about the challenge of a fast-paced environment.  The Restaurant General Manager possess strong leadership, communication and relationship skills. This position will lead the team by coaching, giving direction and may include training, scheduling, payroll and interviewing.   Restaurant General Managers must demonstrate fundamental food and beverage knowledge and serve as the liaison between culinary and restaurant operations. This position plays a significant role in the overallConversation Restaurant performance, In Room Dining and Banquets which includes product quality and service standards.  Our team is dedicated to consistently driving high standards and having fun while we do it!  If you’re interested in joining a small team with HUGE benefits, Thompson Seattle could be for you! We are looking for a Restaurant General Manager who is:

• A reliable team member who enjoys working in a fast-pace environment
• The ability to communicate effectively with a creative and energetic team to serve our guests
• A “people person” who is flexible with their schedule and knows how to effectively lead a team.
• Thompson Seattle is part of the larger collection of Hyatt Hotels.  This means the opportunities for you to grow your career are endless!    

Essential Functions:

• Oversight of Conversation Restaurant, In Room Dining and Banquets
• Plan, coordinate & manage special events and holiday functions
• Ability to take the initiative to run the outlets as a free standing entity
• Ensure effective hiring, training, development, promotion and continuous reinforcement
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
• Full understanding of colleague engagement
• Develop and implement creative strategies for revenue enhancement and cost containment
• Select a caring staff with the highest qualifications to meet and exceed the service standards established by the organization. Responsible for establishing service culture to ensure NPS goals are met and/or exceeded.
• Review daily and weekly payroll in Kronos in addition to daily accounting procedures as required
• Review daily and weekly payroll in Kronos in addition to daily accounting procedures as required
• Assist service staff with all duties required to ensure service standards through "hands on" management.  Investigate and resolve food quality and service complaints

Qualifications

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and effective in providing exceptional customer service 
• Full Time Management Position that requires full flexibility, ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast-paced environment

Benefits available with this position include: 

• Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
• 401k & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short term disability insurance
• New Child Leave & Adoption Assistance
• Compassionate Leave
• Paid Time Off:

·         Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.

• Hire Date Through Four Years – 10 Days or 80 hours
• Five to Nine Years – 15 Days or 120 hours
• 10 years or greater – 20 Days or 160 hours
• Sick Leave:
• Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle’s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
• Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
• Holiday Pay: 
• Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.

Additional perks may include: 

• Colleague Discounted Rates as of the 1^st day of employment
• Complimentary Room Nights for full-time and part-time positions after 90 days of employment
• Flexible Spending Account 
• Subsidized ORCA Pass or free parking
• Tuition Reimbursement of $1,000.00 per calendar year
• Cellphone Reimbursement
• Complimentary Dry Cleaning
• Employee Assistance Program
• Relocation assistance

Wage Information: Pay ranges are listed on each job posting individually.

Salaried managers:  The starting salary for this position is $78,000.00 - $80,000.00 which is applicable for the first year of employment.  The entire range for the position is $66,100.00 to $95,700.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.