Rooftop Operations Manager

When you stay at a Thompson Hotel, you are welcomed as a resident.  With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective.  Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life. 

 Our hotel is located in Atlanta’s most sought-after neighborhood- Buckhead. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location near the prestige Buckhead Village centers the property as a veritable oasis. This luxury oasis boasts 201 luxury guestrooms. Unmatched amenities include a well-equipped fitness center, two acclaimed restaurants, including our rooftop bar, and over 8,000 square feet of flexible meeting and event spaces. As a Thompson Atlanta Buckhead colleague, you will enjoy the following benefits:

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

As a part of the Hyatt | Thompson Buckhead family, we offer a complete benefit package* including:

· Flexible Schedules

· Complimentary (after 90 days of service) + Discounted Hyatt room nights (immediately)

· Robust Paid Time Off Policy – earned time after 90 days

· Health, Dental, Vision, + Life Insurance – as of 30 days

· 401(k) w Company Match 

· Employee Stock Purchase Plan (ESPP)

· Family Bonding Time

· Adoption Assistance

· Opportunity to grow with a company with over 1,000 hotels globally!

*Benefits vary based on employment status

This position reports to the Director Food and Beverage. Rooftop Operations Manager will oversee the day-to-day operations. Tesserae & Pool set an unprecedented experience to the Buckhead Village area, with sweeping views of the city. The success of the rooftop lounge is paramount to the overall success of the hotel. The perfect candidate will create an immediate amount of buzz and publicity for the rooftop lounge through target community marketing efforts. They will ensure brand-integrity and an elevated experience curated for each patron.

Job Responsibilities

· Responsible for short- and long-term planning and the management of the rooftop lounge/club.

· Develop and recommend the budget, concepts and objectives and manage within those approved plans

· Implement and maintain food & beverage sales/marketing programs

· Work with Director of Food and Beverage to implementing new food & beverage concepts

· Facilitate pool activities and operate equipment to ensure daily operations

· Oversee Pool recreation operations, marketing, and planning of all recreation facilities and services

· Direct and oversee development of employees

· Hire, train, empower, coach and counsel, performance and salary reviews

· Work closely with leadership to ensure member/guests retainment / satisfaction

· Direct the implementation of the payroll, reports, forecasts, inventory and budget for beverage operations

· Coordinate Rooftop Operations with other hotel departments to ensure efficient guest service

· Resolve guests/member complaints as appropriate to maintain a high level of customer satisfaction and quality

· Implement procedures to increase guest/member and employee satisfaction

· Exercise quality control for both food and beverage

· Maintain Thompson standards of service and ensure their implementation

· Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

· Coach and counsel employees to reflect Thompson service standards and procedures

· This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

·Qualifications

• Demonstrated ability to effectively interact with people.
• · Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• · Knowledge of Atlanta and Buckhead specifically is a plus.
• · Service oriented style with professional presentations skills
• · Proven leadership skills
• · Hotel/Hospitality degree an asset
• · Clear concise written and verbal communication skills
• · Must be proficient in Microsoft Word and Excel
• · Must have excellent organizational, interpersonal and administrative skill