Service Engineer - Concrete Product

Responsibilities:

• Supervise and assist the distributors to establish and improve the service system, provides the necessary management, training and support to distributors, comprehensively improve the after-sales service ability of distributors.
• Assist Indonesia country manager to handle customer relationship and timely solve service needs, to improve customer satisfaction of the end user.
• Requires a good knowledge of Zoomlion products and services, provide comprehensive service support for Zoomlion Indonesia
• Collect market service information and service reports as required by zoomlion headquarters.
• Establish Data Base of Product list for all dealer in Indonesia Teritorry.
• Create a data Of Maintenance & Unit Repair record
• Conduct a delivery inspection of Customer Product
• Create Part List Data Base, for maintenance parts & Reusable Parts
• Understand for warranty identification and procedure
• Monitoring warranty process, warranty statement & monitoring warranty time.
• Handle a Maintenance & repair presentation, & give training to all of Our Customer In Indonesia

Qualification

• SMU/SMK or Diploma degree or above in Mechanical Engineering or Electrical Engineering.
• Good customer communication and computer skills, English preferred;
• With more than 3 years service experience in heavy Equipment Dealer, Knowing product for Excavator, Bulldozer, Mobile/Tower Crane, Drilling rig, Forklift, Concrete, Mining Equipment/Heavymachines