Service Engineer

PT DOMINO PRINTING INDONESIA

We are a global leader within the industrial printing market from UK. Our products and systems are used Worldwide. 

Our mission is :

• To provide our valuable customers in Indonesia with the best Coding and Marking solutions as a reliable supplier that provides world-class service support and total integrated solutions. 
• Build an Efficient, Dedicated and Skilled team in DPI to support the company’s growth. Focus on Talent Development and Skill development for the members of the DPI

Due to our expansion  now  we are seeking a highly qualified and professional candidates  to fill the position as follows :

                                            SERVICE ENGINEER

You will be responsible for : 

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests, providing customer feedback and providing a high level of customer service
• Conduct onsite (online) printer trial, on- site services such as Installation & Maintenance of Domino products to ensure maximum up-time and customer satisfaction
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Monitoring inventory and reordering materials when needed.
• Attending workshops to remain abreast of industry developments.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.
• Participating in the training of new team members

Your requirement will be :

• Bachelor's degree in engineering or related field 
• 3-5 years experience in Service Engineer (industrial product) preferably in coding and marking industry.
• Passionate about customers, technology and processes with a strong desire to continuously develop and improve long term business relationship with customers. 
• Excellent active listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and a growth mindset.
• Excellent technical and problem-solving skills.
• Good leadership and team working skills.
• Good English communication skills
• Computer literate (Microsoft Office, email, internet,etc)

We are an equal opportunity employer. We value expertise, sharing ideas, challenging ourselves, and working on exciting and innovative environment. With global opportunities, accessible resources, colleagues willing to share knowledge, and managers who truly support development and talent, it is an easy environment to grow in.

If you are interest and would like to take these challenge please submit your updated CV and apply via Jobstreet.