Service Engineer

The Applicants for this position should have experience as a Service Engineer in instrumentation industry, and familiar with Scientific/Analytical instrumentation, good in communication and presentation skill, self-motivated, have personnel manage knowledge, fast learner and able to work independently with the following qualifications:

MAIN RESPONSIBILITY:

• To provide new instrument installation, commissioning, and training to end user.
• To provide maintenance, repair and troubleshooting of HORIBA Instruments.
• Attending customer and distributor enquiry and issue.

INSTALLATION & SERVICE SUPPORT: 

• Responsible for the installation and getting the final acceptance from the customer
• Responsible for the maintenance of the installed base
• Responsible for keeping the demo equipment fully operational
• Provides customer service for all instrumentation
• Provides customer phone and e-mail support
• Performs field service for installations and repair
• Trains customers on software and hardware of instrument
• Perform upgrades, modification relocation of instruments
• Handles in-house customer repairs
• Promote service replacement parts, service maintenance
• Support sales team for site survey of Horiba & competitor install base
  • Responsible for getting the acceptation documents for final payment

QUOTATIONS:

•   Prepare quotations for service issue when system out of warranty

•   Prepare quotations for parts and service contract

COMMUNICATION:

•   Make sure that the communication is clear and trustfully

•   Provide a report through CRM immediately after each visit

•   Share the report with other people

•   Update the CRM customer data base after each visit

•   Ensure that the customer received all the information as requested

•   Report to the management for any problems

•   Write in English a trouble-shooting note for each solved problem

TRAINING:

•   Responsible for a proper training of the customer

•   Responsible for being properly trained

RECEIVABLES & FINANCES:

• Provide help to the sales coordinator to collect the remaining fund
• Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair

OTHER ISSUES FOR OPERATION:

• Assist CSA in Singapore to follow local installation process for all new system and for all product lines, until full acceptance of the system by customer
• Participation on request to technical seminars or shows
• Provide all the necessary information to the sales coordinator to updated customer data base
• Provide all the necessary information to the sales coordinator to updated user list
• Other duties as assigned

REQUIREMENTS: 

• Minimum bachelor’s degree in Electrical/Electronics/ Mechanical Engineering and Physics or instrumentation Engineering 
• Minimum 2 years’ experience as Service Engineer in instrumentation industry or similar industry is preferred
• Familiar with Scientific/Analytical instrumentation, Experience in spectroscopy is preferred 
• Strong communication & presentation skill with the ability to influence promotional efforts of Customer
• Ability as a trainer
• Good knowledge of Microsoft office (Excel, Power point, word).
• Fluent in English language
• Having a driver license Preferred (sim: A)
• Regional support (able to travel)