Supervisor Collection (Bad Debt)

Job Descriptions:

• Supervise daily operation activities for desk, field collection, and collection assistants.
• Supervise the aging reports for every customer.
• Review all of the expenses of the collection department & collection assistant.
• Prepare relevant collection reports to the company management.
• Review regularly and ensure the efficiency of the collection process, policies, and people through data-driven analysis, and apply improvements
• Collaborate with various functions (Credit, HR, Finance, Marketing, Risk Management, and Planning) to boost efficiency and productivity
• Have experience handling mass organization, cooperating with external collectors, police, and experts in the repossession of a used car
• Coaching and managing the performance of the collection team (Desk and field Collection) according to predetermined targets
• Ensure all processes and procedures are carried out properly and ensure the team understands and enhances customer satisfaction.

Qualifications :

• Minimum Bachelor's Degree
• Must have a minimum of 3-5 years of experience as a collection  supervisor in multi finance company with used car financing
• Have a managerial certificate (SPPI / APPI)
• Fluent in English( Both written & verbal )
• Sound knowledge of data analysis and performance/ operations metrics.
• Good communication, problem-solving, and team management skills
• Willing to travel for business