Travel Agency Operational Manager

Job Description

Strategic Planning and Implementation: 

• Develop and implement operational strategies that align with the company’s goals. 
• Plan and manage operational processes and workflows to enhance efficiency.

Team Leadership and Management: 

• Lead, motivate, and manage a team of travel consultants and administrative staff. 
• Ensure staff training and development are in line with company needs and goals.

Financial Management: 

• Oversee financial budgets, including monitoring and controlling costs, and ensuring the profitability of travel packages and services.
• Provide quotations to other agency and customers.

Customer Service: 

• Handle emergency situations with a 24-hour duty phone.
• Assign guides and drivers based on traveller profiles and availability.
• Resolve complex customer service issues to maintain and enhance client satisfaction.

Vendor Relations:

• Negotiate and manage contracts with various suppliers, including transportation and guide services.
• Familiarity with travel supplier pricing and contracting

Crisis Management: 

• Handle operational crises, such as travel disruptions, emergencies, or unexpected closures, ensuring minimal impact on clients and the business.

Job Requirement

• At least 5 years of experience in the travel industry, with a minimum of 3 years in a management role.
• High level of Chinese listening, speaking, reading, and writing.
• Strong leadership skills and the ability to manage teams.
• Excellent organizational, multitasking, and problem-solving skills.
• Proficiency in Travel Agency software and reservation systems.
• Outstanding communication and interpersonal skills.
• The role typically requires standard office hours, but flexibility is necessary to accommodate irregular hours and travel requirements as needed.