Account Manager/Supervisor - Wbs

Account Manager/Supervisor - WBS

"WBS" refers to Whistleblowing Systems, the means by which whistleblowers are able convey information about indications of violations that occur within a company or organization (fraud, discrimination or other irregularities) and supports the principle of fairness in the relationship between the Company and Stakeholders 

The Account Manager/Supervisor - WBS (or WBS Supervisor) is responsible for managing the implementation of the whistleblowing program. The Account Manager/Supervisor - WBS manages a team of operators, ensures quality of the service and builds capacity to serve national and regional clients, whilst also actively participating in research & development to improve systems.

Job Responsibilities

• Management of a team of operators:
• Supervise implementation of SOP, scripts, reporting
• Training and coaching of operators
• Account Management & Sales
• Courtesy visits to clients (satisfaction survey, expansion of service, contract extension)
• Capacity building
• Adding language capabilities to build an international tool
• Arranging infrastructure in coordination with Business Partner division
• Set up script, forms, and questionnaire for onboarding client
• Check and verify all channels are active and functioning before launching the system
• Creating and updating SOP, tutorials and working instructions
• Participating in creation of business specifications and blueprints
• Participating to project development and UAT with Marketing & Product Development team
• Other tasks and assignment as per requested by Assistant Manager of Business Investigation and Compliance
• Other ad-hoc assignments as per supervisor's requests

Job Requirements

• Bachelor Degree qualified in communication, law, or criminology - or related fields
• Minimum 2 years’ experience in the same role 
• Experience in using Microsoft Office and analysis
• Minimum Upper-intermediate English language skills, both written and oral
• Autonomous and able to work without close supervision
• Experience in writing reports, serving customers and case problem-solving will be an advantage
• Hands-on experience in communication and interviewing 
• Adept at telephone discussions with clients, handling email, and WhatsApp messaging
• Good knowledge of anti-fraud, anti-bribery actions related to ethics or ISO 37001 will be an advantage

If you meet these requirements and if you are looking for a new, exciting opportunity within a successful, growing company, then this role is for you!

Integrity Indonesia is an equal opportunity employer.

Applications may be made by clicking the "Apply Now" button,

or by sending CV with photo and cover letter to ***********@integrity-asia.com

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Integrity Indonesia is a foreign investment company that has operated for 22 years in Indonesia. Our business is to provide services related to the prevention, detection and investigation of fraud. Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation and market surveys. 

As a rapidly expanding company with a robust and diverse portfolio of services, PT Integrity Indonesia is in search of self-motivated and results-oriented individuals with high integrity and strong qualifications, people who enjoy the challenge to grow and succeed.