Customer Service Representative (Yogyakarta)

Responsibilities
- Work with existing support team members to ensure customers receive responses within 24 hours via email & live chat
- Communicate with the company's technical teams to resolve customer issues in a timely manner
- Track the most common issues on a weekly or monthly basis, and accordingly implement improvements to company processes
- Track and report user feedback with the goal of improving the usability of our services

Requirements
- Bachelor's degree from a reputable university
- 1 years experience working in a Customer Service or Finance role
- High level English language communication ability, particularly written English
- Able to effectively communicate and organize details with colleagues in other countries and cultures
- Has interest with the Financial technology and industry
- Able to learn new concepts very quickly
- Highly professional demeanor when communicating with customers