Alamat
Bentuk pekerjaanCEF Solutions is Tailor-made Outsourcing Service Provider supporting well-known brands across the globe. With multiple sites across various continents, we are now ready to take on a new challenge as we open our first site in Indonesia. As a Customer Service Representative, you will play a critical part in the success of our newly established family in the region. The role is responsible for delivering amazing customer experience to our customers based in English-speaking regions by addressing inquiries, resolving issues, and by acting as a knowledge expert for all the products and services that you will be supporting.
Key Responsibilities:
- Customer Support (Chat):
- Handling chat inquiries in English to assist customers with their inquiries, provide product support, and resolve issues.
- Responding to customer chats and other forms of written communication in a professional and timely manner.
- Product Knowledge:
- Developing a comprehensive understanding of the products and services offered by the company to effectively address customer queries and provide accurate information
- Staying up-to-date with product or service updates and changes to ensure the delivery of accurate and current information
- Problem Resolution:
- Identifying and resolving customer issues, complaints, or technical problems with empathy and professionalism.
- Escalating complex problems to the appropriate channels for further resolution.
- Documentation and Reporting:
- Record and document customer interactions, inquiries, and resolutions accurately in the CRM system.
- Demonstrating a high level of proficiency in the English language, including grammar, vocabulary, and pronunciation.
- Team Collaboration:
- Collaborating with other team members, including supervisors and cross-functional departments, to ensure a seamless customer support experience.
- Sharing knowledge and best practices with colleagues to enhance overall team performance.
- Strive to meet or exceed established Customer Service and performance targets.
Qualifications and Skills:
- Native or near-native proficiency in English, with excellent verbal and written communication skills (B2 Level - Required)
- Candidate must be amenable to work in Yogyakarta
- Experience in e-commerce is preferred.
- Previous experience in Customer Service, call center, or similar roles is preferred.
- Strong problem-solving abilities and the capacity to remain calm and professional in challenging situations.
- Proficiency in using call center software, customer relationship management (CRM) tools, and other relevant technologies.
- Proficiency in Microsoft Office and Google Products: Word, Excel, Gsuite, Outlook, PowerPoint, GSlide
- Exceptional interpersonal skills and the ability to work effectively in a team-based environment.
- Flexibility to work in shifts and adapt to changing work schedules.
Education:
- Educational Background Min D3 Any Major
- A bachelor diploma or equivalent is required.
- Additional certifications or training in Customer Service or language proficiency are advantageous.
Conclusion:
As a Customer Service Representative in our call center, you will play a crucial role in delivering outstanding Customer Service in the English language. Your linguistic expertise, coupled with exceptional customer support skills, will contribute to the overall success of our Customer Service operations.
