Customer Success

Responsibilities:

Handling end-to-end by helping client's inquiries based on their severity (client request, administration, and client complaint)

Coordinated with IT and Business teams regarding the issue

Has a deep understanding of products or services offered by a company

Ensure client satisfaction and provide professional customer support

Made a daily and monthly report

Qualifications:

Bachelor of any major

Fluent in English (verbal and communication)

Proven experience in Customer Success or similar role

Possess advanced Ms. Excel skills or formulas (sum, vlookup, pivot table, filter, countif, sumif)

Good at making reports

Excellent communication, sales, and customer service skills

Has excellent attention to detail

Willing to WFO 

• Customer Service
• Microsoft Excel
• Communication Skills
• English Language

At PT. ASLI Rancangan Indonesia, we are driven, fast paced, progressive, collaborative and adaptable.

Benefits and perks of working with us include:

Compensation: Transportation allowance for business meeting, BPJS Health & Labor, Health Insurance
Welfare: Gym membership