Customer Support

Responsibilities: 

• Replying and responding to Brand's social media (Direct Message, instagram comment , FB, Twitter, Youtube, Tiktok) & brand marketplace
• Handling complaints
• Building a good relationship with customers
• Understanding brand product knowledge
• Cross selling and Up selling
• Monitoring customer voices from various social media
• Identifying types of customers
• Inputting complaint data into the dashboard
• Follow up customers via social media when there is a product restock
• Monitoring response rate and sentiment from customers

Qualification:

• Bachelor degree in all majors 
• Have min. 1 year experience in Customer Support 
• Have good communication
• Fast response
• Friendly and empathetic
• Customer centric
• Can operate a computer (especially Ms.Office & Gsheets)
• Fluent in English