It Support Engineer

Responsibilities

• Business as usual management of ICT ticketing system/s.
• Troubleshooting and providing solutions for assigned tickets.
• Setting up and configuring new desktops, laptops, tablets, and mobile phones
• Providing support for various engineering software.
• End to end support of company environment including but not limited to:
• 1st and 2nd level support in a Windows Server 2012/2019, AD, Hyper-V environment, Office365 administration, Windows 10/11, laptop, desktop, mobile devices (iOS), Networking devices - routers, switches & firewalls, Desktop and Laptop hardware technology, Cloud and SaaS environments, ITSM Tools and Netsuite ERP
• Proactive monitoring of ICT infrastructure and cloud services
• Working on project implementations as directed by management
• Requesting and coordinating vendor support
• Other duties as required by Management.
  

• Degree in IT or related/ min 4 years in IT Service Desk or System Administration experience supporting Windows networks
• Experience working with Microsoft Technologies AD, Group Policy, Hyper -V
• Having knowledge of Ms Exchange, Office 365, Ms Azure and/or cloud services also CRM & ERP System
• Level 1,2, and 3 desktop support experience Windows 10/11
• Supporting mobile devices including Android and iOS
• Network administration Routers, Firewalls, and Switches
• Experience working with any Mobile Device Management (MDM) system
• Administration of Windows Server 2012 & 2019
• Good time management and problem solving
• Able to work in a team