Manager Service Centre

Deskripsi Pekerjaan:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Able to make plans, organize, create strategies, targets and budgeting for Service Dept in accordance with Company guidelines
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Maximize resources and facilities to manage all service dept activities in sales and administration, so as to achieve targets and profits.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Improve ability/productivity to achieve targets and provide customer satisfaction

Kualifikasi:

• Candidate must possess at least Bachelor's Degree
• Maximum 40 years old
• Experienced in managing a service business for at least 8 years
• Experienced in Electronics especially Laptops or Computers
• Understand logistics field or flow
• Understand Microsoft Excel and System
• Experienced in handling SDM from 50 to 100
• Can join as soon as possible
• Willing to be placed in North Jakarta