Managing Director

Grounded in our Purpose, to care for People so they can to be their Best, a Hyatt General Manager is responsible to bring our Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With a strong reputation for remarkable energy, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Hyatt General Managers are the embodiment of the Hyatt brand experience and culture as it relates to customers, guests, colleagues, and owners.

Hyatt General Managers are accountable to:

• Oversee the overall strategy, performance and profitability of the property: ensuring that it is operating with excellence.
• Lead with integrity and align with Hyatt’s core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset.
• Lead a diverse team who build the trust of others in all interactions and cultivate a positive guest experience.
• Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments.
• Bring Hyatt’s values to life for the benefit of colleagues, guests, customers and owners by demonstrating excellence in all aspects of the guest experience and overall performance of the hotel.

Develops Talent

• Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive and diverse workforce.
• Cultivate an inclusive workplace, rooted in fairness and respect, where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.
• Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
• Delegate skillfully and partner with the property’s leadership team to build accountability and achieve shared success.
• Coach, mentor, and develop future leaders for Hyatt.

Connects Across Stakeholders

• Articulate a clear, consistent, and effective message when communicating with diverse audiences.
• Promote and role model Hyatt`s values (empathy, creativity, humility, fun, integrity and respect) and Behaviors to Build (Empathy, Inclusion, Wellbeing, Test & Learn).
• Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.
• Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.
• Execute a strategic vision through property leaders to drive daily tactics and execution.

Operations & Business Acumen

• Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company. Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
• Understand and utilize data insights to inform strong business cases for decisions.
• Provide oversight of ongoing financial reporting, forecasting, and planning.
• Challenge and improve current practices and environment to meet the quality expectation of guests and customers.
• Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
• Maintain a pristine and well maintained facility in order to preserve ownership’s asset value.
• Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.
• Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
• Ensure the safety of colleagues & guests.

Thinking Agility, Decision Making & Driving Change

• Adapt to a changing world and envision new possibilities for generating profit and revenue growth.
• Exhibit sound judgement and decision making.
• Demonstrate open-mindedness and embrace different perspectives.
• Uses data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.

Champions Hyatt’s Purpose & Culture

• Support colleagues and people leaders in their wellbeing journey so they can be their best selves.
• Drive the colleague experience by role modeling empathy and listening in their day-to-day responsibilities.
• Set the pace and tone within the property with passion and enthusiasm that compels others to  follow.
• Cultivate an environment where leaders are encouraged to seek fresh ways to capture, amplify, and reinforce the right behaviors.
• Ensure property operations, guest service, and commercial offerings are aligned to the brand.
• Practice and promote environmental sustainability.