Operational Manager

Responsibilities : 

• Responsible for sales achievement in each oultet and provide sales achievement reports.
• Oversee the operation of 40+ stires under multiple area supervision.
• Responsible for the quality of service & products by all outlets.
• Implement strategic planning, KPI, and monitoring system for improvement and enhancement.
• Analyze & control waste, Inventory, cost & revenue in each outlet.
• Monitor and ensure adequate inventory of raw materials in outlets.
• Review new store design & layout plan.
• Conduct regular store visits.
• Motivating and Coaching the oprational team.
• Create a work planning program.
• Oversee the implementation of CRM (costomer data)
• handle customer complaints.\

Requirements :

• Bachelor's Degree in any field.
• Minimum 7 years of working experience in F&B / retail.
• Minumum 2 years of working experience as Operations Manager / similar pasition 
• Maximum age 40 years.
• Experienced in managing 25 - 40 small outlets.
• Very fluent in numbers, excellent in analyzing data and using analytics to make decisions.
• Experienced in HACCP (Hazard Analysis Critical Control Point), Halal Certification and related standards.
• Creative, Innovative and Result Oriented