Relationship Manager, Client Support Services

Job summary
Relationship Manager, Client Support ServicesResponsible for Client Support and satisfactionCoordinates client relationships and oversees complaints
Job seniority: mid-to-senior level
Responsibilities
• Overall delivery of Client Support• Coordination of Client Support operation and claims teams• Advisor and point of contact for markets• Maintaining an industry presence• Oversees client relationships and escalation• Coordination of complex claims, accounting, fiduciary, contract wording, and collection• Ownership and coordination of complaints• Addressing client issues and concerns• Responding to client and broker requests for information• Reviewing data to drive client service and support
Requirements
• Strong relationship management skills• Excellent communication and coordination abilities• Knowledge of claims, accounting, and contract management• Analytical and problem-solving skills• Ability to identify training needs• Experience in client service and support• Understanding of financial management• Ability to mentor and coach colleagues• Presence within the reinsurance community• Expense control and revenue maximization abilities
Key Skills Needed
• Relationship management• Communication• Coordination• Claims management• Accounting• Contract management• Problem-solving• Training• Financial management• Mentorship