Senior Supervisor Export Import (Jakarta)

Requirements:

• Background 5 years minimum of working experience as Supervisor in Shipping and Logistics Field.  
• Candidate must possess at least a Bachelor's Degree in Transportation Management, Logistics or any field.
• To handle, manage and coordinate end to end Logistics Operation (customs clearance service solutions and transportation).
• Familiar with Trade Agreement rules and Indonesia Customs Regulation and Process
• Manage 3rd party transportation vendor support
• Must be able to communicate effectively in English, proficiency in Mandarin will be added as advantage.

Responsibilities:

• Lead the team to drive continuous improvement, monitor team performance against KPIs and targets and take corrective actions as required.  
• Resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction.
• Resolve problems that affect the service, efficiency, and productivity of the customer service associates.
• Ensure to provide 24/7 support of exceptional customer service