Api Integration Technical Specialist

Job Description

Job Description:Life at Grab:At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Get to know the team:We are looking for a candidate who is driven to provide the best experiences and service for our consumers with reliable products and support. It is within our best interest to work with someone who is passionate about technicalities, consumers and how should we bring the best service.Get to know the role:The role is to support and succeed GrabExpress Team to scale up API Integration adoption in ID. In particular, the role will be expected to handle the technical aspects of the integration, in which he/she has to master the API documentation and the overall API integration process in order to provide help, declutter bottleneck and support the overall business throughout the integration process.The Day-to-Day Activities:

• Perform various technical supports (i.e. technical issue resolution, system configuration etc.) to our API Partners throughout the API Integration process and BAU
• Perform escalation to our regional product teams and engineers in case of any issues/errors that occur throughout the integration process and BAU
• Support Partners at various stages of the API Integration process this includes development, staging testing, pilot rollout etc.
• Provide analytical support to evaluate issue patterns and provide API Integration insights for GrabExpress

The Must-Haves:

• Bachelor (and/or) degree preferably in Information Technology, Information System, Analytics, Business Management, or Engineering
• 2-4 years of experience in Tech Startup Industry/Tech Consulting would be an advantage
• Experience in API Integration Projects would be a strong plus
• Ability to consistently perform comfortably under pressure in a dynamic, ultra-fast paced environment
• Detail-oriented. Ability to handle multiple projects simultaneously
• Strong ability to communicate in both technical and business ops language
• Language proficiency in English and Bahasa will be highly preferred.

Our CommitmentWe recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.About GrabGrab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.Join us today to drive Southeast Asia forward, together.