Assistant Director Of Outlets

Join us for this incredible opportunity to be part of our team as a Miraval Austin: Assistant Director of Outlets at Miraval Austin Resort and Spa located in Austin, Texas. Full-time opportunities available! Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards!

We offer excellent benefits:

·       Free room nights, Discounted and Friends & Family Room Rates*

·       Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*

·       401K with company match*

·       Generous Paid Time Off policy*

·       Paid Family Bonding Time and Adoption Assistance*

·       Tuition Reimbursement*

·       Free colleague meals during shift

·       Employee Stock Purchase Plan*

·       Access to resort facilities including spa services, programming, hiking trails and gym

·       Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

*Exact benefit package is contingent on status

The Role:

The Assistant Director of Outlets oversees all food and beverage outlets within the hotel operated by Miraval which may include may include restaurants, lounges, coffee bars, and banquet facilities.

Qualifications:

1.      Demonstrated ability to effectively interact with people

2.      4 years or more of progressive hotel F&B management experience (preferably with Hyatt)

3.      Service oriented style with professional presentations skills

4.      Proven leadership skills

5.      Hotel/Hospitality degree an asset

6.      Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high

7.      Understanding of volume concept, effective communicator, effective in providing exceptional customer service and develop initiatives to improve the bottom line

8.      Clear concise written and verbal communication skills

9.      Must be proficient in Microsoft Word and Excel

10.   Must have excellent organizational, interpersonal and administrative skills

11.   Experience in implementing new food & beverage concepts

Duty Expectations:

1. Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
2. Skilled in managing priorities, balancing involvement and support of the operation while maintaining deadlines and strategic goals.
3. Organization of the overall operation and strategic priorities, developing a plan to delegate priorities to F&B leaders and resort partners. 
4. Passion for excellence, setting a standard amongscolleagues and implementation of tools to train on how to achieve results.
5. Develop and recommend the budget, concepts and objectives and manage within those approved plans
6. Implement and maintain food & beverage sales/marketing programs
7. Direct, support, and oversee development of colleagues
8. Hire, train, empower, coach and counsel, performance and salary reviews
9. Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
10. Coordinate outlet operations with other hotel departments to ensure efficient guest service
11. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
12. Implement procedures to increase guest and colleague satisfaction
13. Exercise quality control for both food and beverage
14. Maintain Miraval standards of service and ensure their implementation
15. Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
16. Maintain communications with Corporate Office
17. Coach and counsel colleagues to reflect Hyatt service standards and procedures

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

·       Robust PTO Policy

·       Health, Dental, Vision, and Life Insurance for full-time colleagues.

·       Free parking and colleague meal.

·       Complementary and discount Hyatt nights.

·       Use of facilities, ability to participate in classes, and discounts on Spa services.

·       401(k) and ESPP.  

·       Miraval associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.