Baru It Helpdesk (Sunter)

Job Description

Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end user requirements
Troubleshoot and resolve application issues, maintain and update technical support documentation
Handle asset management, maintain inventory and liaise with vendors
Manage IT infrastructure, system monitoring and reports
Implement and monitor office IT security and antivirus
Other duties include performing first level troubleshooting and support for scheduled server backups
Willing to be placed in Sunter, Jakarta Utara
Diploma or Bachelor's degree in Computer Science, Information Technology or related discipline
3-5 minimum years of experience in IT Helpdesk/IT Support
In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Hands-on experience in Windows server administration and basic knowledge in Linux server administration
Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
Strong analytical and troubleshooting skills
Competent at documenting standard/applications operating procedures
Good interpersonal and communications skills to interact effectively at all levels
Open to flexible arrangements depending on infrastructure and business needs