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Bentuk pekerjaanJob Description
About the TeamIf you’re looking to be a part of a dynamic, highly-analytical team and an opportunity to dive deep into projects surrounding consumer payment, look no further. As our Manager, Product Management for GoPay Trust & Safety, you’ll take the wheel to make sure customers have a reassuring experience using our payment product. Along with creating a product roadmap, you will be in charge of managing prioritization and doing impact analysis. Working closely with researchers and engineers, you will get to understand how we can deliver a 7-star customer care experience. The cherry on top: you’ll get to be a part of a team that works to make GoPay become a product and brand that customers truly trust with their money.
What Will You Do
- Create, own, and execute a product roadmap aligned with the long term product strategy
- Work with design and research teams, to understand our customers and their pain-points and turn them into actionable initiatives which make our customers love our product
- Influence peers, stakeholders, and key executives through the use of data, logic, and user empathy
- Own key results for your problem area, customer satisfaction, usability, on-time releases, and other critical metrics
- Develop trusted relationships with engineering leaders, business leaders, and stakeholders to drive optimized product delivery
- Convey important messages in a clear and compelling manner to cross-functional stakeholders
- Manage prioritization, product definition, execution, roll out and impact analysis for each of the initiatives that are owned by your problem area
What Will You Need
- At least 5 years of Product Management experience in delivering highly successful and innovative consumer Internet products with stellar design taste and product instincts
- Strong customer focus, and an ability to understand and imagine what ideal experiences look like
- Ability to break down complex problems, identify use cases and solutions while working in an unstructured environment
- Nuanced understanding of data, design, research, software engineering, business processes, and partner effectively with those teams
- Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features
- Strong communication skills to weave strategy, insights, priorities and plans forward into a structured and organized storyline at all levels of management
- Sharp attention to detail, with the ability to insist on high standards and manage multiple, competing priorities simultaneously with minimal supervision.
The Payments team in Gojek spans both customer payments (GoPay e-money and wallet) and merchant payments (online payments via Midtrans and offline payments via Spots). GoPay is South East Asia’s fastest-growing consumer payments and financial services app and serves tens of millions registered users on a variety of payment avenues, providing the most convenient payment methods in South East Asia. Midtrans is one of the largest payment gateways in Indonesia. Spots is the largest offline network for payments in Indonesia.
We have helped simplify payments for over 750,000 merchant partners, over 1,000,000 driver partners and millions of customers - from the bike drivers down your street to your favorite Gorengan and Martabak stalls. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia.
The Trust & Safety team is a family of product managers, engineers, designers, service excellence, and business-folks, based out of Jakarta and Bangalore. Our mission is to make sure we have as few issues as possible, and in the event there are any we make sure — we are there for them, we serve them the best way we can, and they return reassured, and with a smile on their face. :)
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
