Contact Center Operational Manager

About us

transcosmos Indonesia as a global digital transformation partner, we specialize in delivering exceptional services that drive cost optimization and elevate customer experiences to new heights.At transcosmos Indonesia, we excel in two key areas: elevating customer experiences and optimizing corporate infrastructure. With a holistic approach, we take swift and effective actions that encompass digital promotion, EC operations, and online services.Additionally, we extend our expertise to your internal operations, digitally transforming processes such as IT helpdesk support, back-office operations, and invoice and procurement procedures. This integrated approach ensures a streamlined corporate infrastructure, unlocking new levels of efficiency and productivity. Together, we deliver exceptional experiences and driving sustainable growth for your business.

Qualifications & experience

• Education : Minimal Bachelor Degree in any major
• English fluently is a must
• Candidates who have experience working a minimum of 2-3 years as an Operation Manager in the BPO or Contact Center industry, handling e-

Tasks & responsibilities

• Ensure Performances Team and Quality of service based on the business types/facts by coordinating across regions and stakeholders.
• Handling Omni channels that have more than 300 HC.
• Direct and oversee day-to-day operations within the center through effective leadership and efficient management of operations

Benefits

• Medical Insurances (after 3 months)
• THR & Annual Bonus
• Detail will be discussed in the interview