Customer Service Staff

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the Customer Service process

Job Requirement
・Education min. Diploma / equivalent / higher ・Experienced in working with customer support, Administration, e-commerce, or purchasing ・Strong “Detail” oriented, Positive attitude & language, self-motivated ・Ability to stay calm when customers are stressed / upset ・Good computer literacy (Ms. Office) ・Good & clear communication (English speaking) ・Problem-solving skill, ・Empathy & patience, Confidence & Adaptability, Desire to learn ・A willingness to go to extra mile ・Good telephony manner