Customer Service Staff

• Establish and build good communication with customers through e-commerce/marketplace platforms.
• Serve live chat questions, complaints and requests for return of goods from the customer in a friendly and polite manner.
• Follow up questions, requests for goods returns and complaints from customers to the relevant department.
• Provide a fast response in the form of solutions and alternatives to customers.
• Responsible for all customer inquiries and complaints.
• Always oriented to Customer Service and satisfaction.

Requirement:

• Minimum Senior High School
• Preferably have 2 years of working experience in Customer Service/Admin Online
• Fresh Graduate are welcome to apply
• Age max 30 years old
• Capability in Microsoft Office, skilled in Excel/ PPT/ Word applicant is advantage.
• Have a good communication skill in Bahasa and English, Mandarin is a PLUS.
• Strong Customer Service skills, cooperative attitude, able to multi-task & working detail oriented.
• Able to work under pressure and willing to flexible in terms of scheduling or overtime.
• Fast learning and have a high responsibility sense Have experience used TikTok Shop, Shopee center seller website, Tokopedia, Lazada and etc.

Placement: Pluit Karang Ayu, Pluit, North Jakarta.

Salary Arrange: 3.000.000-7.000.000