Alamat
Bentuk pekerjaan- Be a part of the team that grows the business in Indonesia
- Working with regional team
About Our Client
Our client is a digital platform company within the financial services industry who is currently looking for a Customer Success. You will be responsible as a strategic advisor to help ensure the continued value of company's services. You will own the relationship with assigned clients, including onboarding, implementation, training, retention, and satisfaction.
Job Description
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
- Own the entire relationship with assigned clients, including onboarding, implementation, training, retention, and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
