AlamatRole : Sr. Manager Customer Success
Location : Jakarta, Indonesia
Darwinbox isAsia's fastest-growing HR technology platform. Brainchild of alumni fromworld's most distinguished organizations (McKinsey, EY, Google), we are thepreferred choice of 500+ global enterprises to manage their 1 Million+employees across 60+ countries.
Darwinbox'snew-age HCM suite competes with local as well as global players in theenterprise technology space (such as SAP, Oracle, and Workday).
The firm hasacquired notable customers ranging from large conglomerates to unicornstart-ups - JG Summit Group, Cebu Pacific Air, Robinsons Malls, Go Hotels,Summit Hotels, Universal Robina, SPi Global, Tokopedia, Zalora, Zilingo, MAP(Starbucks, Sephora, Dominos' Pizza), Indorama, Nivea, Puma, etc.
The vision ofDarwinbox to build a world-class product company from Asia is backed by marqueeglobal investors like Salesforce, Sequoia Capital, and Lightspeed VenturePartners.
We are lookingfor a techno-functional consulting champion who becomes the trustedadvisor to clients and drives adoption of Darwinbox HRMS to ensure customersuccess.
Roles andResponsibilities :
- Manage a team of techno-functional consultants and provide recommendations on the process to Darwinboxs enterprise clients
- Act as a techno-functional consultant and provide recommendations on process
- Configure and manage clients instance on Darwinbox; Assist and Train clients to do it on their own
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
- Drive product adoption, increasing overall retention and achieve process success for customers
- Support clients during critical HR events like Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell / cross-sell and engage Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success with Darwinbox
- Identify risks proactively, mitigate and escalate as deemed appropriate
Who are welooking for?
- MBA / PGDM (preferably in HR) or relevant work experience after graduation
- 7+ years of experience in HR transformation & change management / HCM implementation and customer management roles / HR consulting roles
- Understanding of Technology systems. HRMS system implementation and understanding would be preferred
- Good in MS Excel, Word and PowerPoint
- Key behavioral traits : Agility, Analytical, Persistence and Ability to stretch
