Customer Success/Relation Manager - It Industry - Wfo (Id: 600376)

Job Responsibilities:

• Responsible to drive new business growth and relationship through developing and maintaining strategic Business with customers/clients. 
• Influence future lifetime value through product adoption, Customer Satisfaction, and expansion in upselling and cross selling and renewals. 
• Handle the team performances. 
• Responsible as a Point of Contact for customers to handle the complaints and escalate issues as appropriate. 
• Work closely with other cross-functional team members to translate business needs and product requirements and feedbacks into new solutions for customers. 
• Creating and Implementing customers experience strategies. 
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs. 
• Lead a team of regional customers success managers. 

Job Qualifications: 

• Min bachelor’s degree. 
• Min 5 years’ experience working with customers loyalty programs, customers journey tracking, and CRM. 
• Experience Supporting Online Loyalty Programs.  
• High attention to detail and ability to multitask priorities with tight deadlines. 
• Ability to gather information and build reports that clearly state results and make recommendations for improvements. 
• Ability to work both independently and in cross-functional settings. 
• Excellent verbal, and written communications skills.