Regional Customer Success Manager

Job summary
Regional Customer Success ManagerResponsible for training and managing a team of Customer Success ManagersFocused on driving customer retention and satisfaction
Job seniority: mid-to-senior level
Responsibilities
• Work closely with the Commercial Team to drive product adoption and customer growth• Define and optimize the customer lifecycle• Meet with customers to understand their needs and provide business value through QBRs• Reduce churn and develop strategic business relationships• Maintain product knowledge and assist customers with questions• Lead a team of Customer Success Managers• Improve and streamline existing processes• Build confidence and trust in direct reports• Maintain high team engagement and motivation• Work closely with other functional teams• Identify customer challenges and suggest solutions• Translate business needs into new solutions• Drive customer references and case studies• Track customer analytics for insights and feature development
Requirements
• Relevant work experience in Customer Success, account management, or strategic consulting• Experience in the Fintech/Banking/Finance/AI space• Progressive management experience in a software company• Self-motivated and innovative with strong interpersonal skills• Experience working with senior executives• Proven track record of professional customer service• Experience with data analysis• Fluent in English and Bahasa Indonesia