Alamat
Bentuk pekerjaan- Join a company that runs the ecosystem for Airline Travel
- Working with local and international stakeholders
About Our Client
Tech giant powering the travel industry. They provide software solutions that help airlines, hotels, and travel agencies operate efficiently, delight travelers, and expand their reach. With a global network and focus on innovation, they aims to improve the travel experience
Job Description
Planning & Goal Setting:
- Drive customer alignment with goals and expectations.
- Set clear engagement model with stakeholders.
- Co-create success plan with stakeholders.
- Participate in internal handover meetings.
New Solution Implementation:
- Support implementation team with updates.
- Lead "go-live" meeting.
- Proactively check-in post launch and offer solutions.
Ongoing Customer Health:
- Monitor key metrics and address issues.
- Share best practices and leverage internal resources.
- Conduct regular business reviews.
- Support customers with technical challenges.
- Advocate for customer.
Renewals & Expansion:
- Identify upsell and expansion opportunities.
- Collaborate with Pre-Sales & Account Management teams.
- Support AM in renewals preparations.
