The Offer
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Join a market leader within Media & Entertainment
The Job
Your responsibilities will include:
- Provide first-level support to advertisers who place ads through Ad Studio.
- Manage all queries, requests, and feedback received through the chat service, ensuring timely resolutions and positive client experiences.
- Use critical thinking to craft tailored responses to customer queries, supplementing them with templated responses when necessary.
- Identify sales opportunities and either pass them on to our Sales team or provide support as a consultative partner who thinks outside the box.
- Possess an in-depth knowledge of Ad Studio products and communicate this knowledge accurately to advertisers.
- Utilize internal systems to log issues and escalate technical queries to our internal support teams.
- Occasionally work on ad hoc support tasks outside of the general chat queue.
The Profile
- An experienced chat Customer Success representative with a minimum of 1 year experience in a similar role
- Quick learner with excellent attention to detail.
- Critical thinkers who can craft bespoke responses and do not fully rely on templated responses.
- Has an interest in advertising and marketing. Highly motivated, proactive, and adaptable to change.
- Excellent troubleshooting and problem-solving skills.
- Team player with the ability to work as an individual.
- Strong written and verbal communication skills.
- Flawless written communication skills. You speak one of these languages natively: German, Portuguese, French, Spanish, Italian, and English (C2). If your native language is German, Portuguese, French, Spanish, or Italian, then you also speak English at a B1 level or higher to effectively liaise the stakeholders of the region
- Prior experience with Salesforce case management is a plus.
The Employer
Our client is one of the leading staffing company with over 15 years of experience providing full service of staffing and talent management solutions to global and local companies in Asia.