AlamatTHAILAND - INDONESIA - SINGAPORE - INDIA - PHILIPPINES - MALAYSIA - VIETNAM ADI team is one of the leading staffing company with over 15 years of experience providing full service of staffing and talent management solutions to global and local companies in Asia.
Our comprehensive staffing service offers a proactive solution-driven response to our clients and candidates with extensive expertise in specialized IT Staff Outsourcing, Permanent & Contracting Recruitment, Contract Management and Payroll Service with immense professionalism Building on our success we are now operating in Seven Southeast Asian countries Thailand, Indonesia, Philippines, Vietnam, India, Singapore and Malaysia with highly proficient expertise that possesses invaluable market insight and a deep understanding of their respective fields.
ADI comprises a passionate team supporting more than 100 international and national companies with a large employee base of 200+ Technical Staff (IT Programmers, System Analyst, Project Managers, Business Analyst, and Others).
We believe our employees are our true strength and together with our customers we achieve the corporate objectives by providing tailored and effective solutions to meet the need of our HR business partners.
We have the knowledge and expertise to fully address the demands of staffing in the Information Technologies, Banking & Finance, Administration, Management, Telecommunication, Oil & Gas, and Pharmaceutical sectors.
ADI prides itself on a continued commitment to delivering the highest levels of service and provide the right people at the right time with the right skills.
THAILAND - INDONESIA - SINGAPORE - INDIA - PHILIPPINES - MALAYSIA - VIETNAM
The Role
- Provide first-level support to advertisers who place ads through Ad Studio.
- Manage all queries, requests, and feedback received through the chat service, ensuring timely resolutions and positive client experiences.
- Use critical thinking to craft tailored responses to customer queries, supplementing them with templated responses when necessary.
- Identify sales opportunities and either pass them on to our Sales team or provide support as a consultative partner who thinks outside the box.
- Possess an in-depth knowledge of Ad Studio products and communicate this knowledge accurately to advertisers.
- Utilize internal systems to log issues and escalate technical queries to our internal support teams.
- Occasionally work on ad hoc support tasks outside of the general chat queue.
Ideal Profile
- An experienced chat Customer Success representative with a minimum of 1 year experience in a similar role
- Quick learner with excellent attention to detail.
- Critical thinkers who can craft bespoke responses and do not fully rely on templated responses.
- Has an interest in advertising and marketing. Highly motivated, proactive, and adaptable to change.
- Excellent troubleshooting and problem-solving skills.
- Team player with the ability to work as an individual.
- Strong written and verbal communication skills.
- Flawless written communication skills. You speak one of these languages natively : German, Portuguese, French, Spanish, Italian, and English (C2).
If your native language is German, Portuguese, French, Spanish, or Italian, then you also speak English at a B1 level or higher.
Prior experience with Salesforce case management is a plus.
What's on Offer?
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Join a market leader within Media & Entertainment
