Direct responsibilities and expectations to include the following:
- Establish and build long lasting relationships with clients
- Come to work with a positive, upbeat attitude
- Maintain positive working relationship with colleagues and guests
- Mutual Respect with anyone you come into contact with
- Support Hotel and Departmental Changes
- Mentor, Coach and Train Colleagues
- Assist to achieve total hotel financial results
- Upsell and generate additional revenue at every opportunity
- Forecasting accuracy – email Director of Events of any increases or decreases over $3K
- Ensure all groups have proper billing on file and are approved prior to groups arrival
- Produce an accurate bill for all groups with minimal post group bill adjustments
- Update ongoing Envision comments during the planning and post event phase as well as all future booking comments – reaching out to clients
- Execute all contracts terms and concessions outlined in signed Sales Agreement
- Adhere to POE due back dates as indicated in the contract
- Space management – assist with releasing space in a timely manner to maximize space and revenue
- Provide detailed information to Hotel Operations with a minimum of 5 days prior to groups arrival
- Provide detailed GDR’s for client review in a timely manner
- Strive for excellence in service and HySat Medallia results
- Pre-Con – all major market groups with more than 100 rooms on peak will require a Pre-Con (unless client indicates they do not want one)
- Communication – all changes, details and information accurately communicated to all departments in a timely manner, using the
- systems we will implement and have in place
- Be fully engaged and committed to being your best both inside and outside of work
- Complimentary & Discounted Hyatt Hotel Rooms
- Flexible Schedules
- Paid Time Off (PTO)
- Competitive Pay
- 401(k) Match
- Medical, Dental, Vision Insurance after 30 Days of Employment
- Tuition Reimbursement
- Free Annual VIA Bus Pass/Discounted Parking
- Free Meals Provided in Employee Cafeteria
- Opportunities for Career Growth
This is not your typical career opportunity. This is the Hyatt Touch.