It Helpdesk

About The Company
Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital.
Our first brand 'Somethinc was founded in 2019, and is currently the #1 skincare brand in e-commerce & modern trade with 1M social media followers. Our second brand Glowinc is breaking the boundaries by offering genderless products at affordable prices. Our offline/online commerce Beautyhaul is the core for carrying multiple brands that we have directly to our customers. We are incubating more and more business models in our platform and aim to be a strong regional player in the beauty, within the South Asia region.
Job Description:

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Suggest solutions when a product malfunction
• Create a documentation
• Train employees on a new system or technologies
• Act as the IT Division gatekeeper
• Setup / Configure critical feature
  

Requirements:

• Have a big attention to small details
• Good analytical & logical thinking
• Good communication skill
• Has knowledge/experience in ms. Office (word, excel, powerpoint)
• Have a good attitude
• Experience on customer service officer is a plus
• Passionate in web/mobile technology trends
• Fresh Graduates are welcome
  

We have a CREATE culture (Collaborative, Responsible, Eccentric, Agile, Tough, Effective). We are looking for more people to join us, who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, and who will always learn and do the right thing.