Seabank - Customer Operations (Contract-Based)

Job Description

Validate customer’s identity
Listen to customers’ complaints/ feedback, do necessary checks, and consolidate the discussion points into a report
Take required actions (eg. solve on the spot or escalate to respective business units)
Min. D3 from all major
At least 1 years of working experience as an Agent in the contact center
Customer Service oriented
Attention to details and critical thinking
Strong interpersonal and communication skills
Able to act and adapt fast to a new task
Able to communicate in English would be a plus
Good phone etiquette and Have good written communication skills
Comfortable with shifting schedule