AlamatJob Description :
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other.
We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World
Whether it be ground breaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar.
With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world.
We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in the roads, hospitals, homes and infrastructure.
Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.
The Large Power Systems Division (LPSD) of Caterpillar has an opening for a Senior Product Support Field Engineer. The position will support complex technical product problem resolution with Caterpillar Dealers in Asia to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.
The incumbent is responsible for maintaining awareness and knowledge of large engines (3400, 3500, 3600, C27 / 32 / 175 engines series), product problems and support issues, working with various product groups and industry groups on a wide variety of large engine applications including Resource Industries, Electric Power, Oil and Gas, Marine, Locomotives, and Industrial.
The primary responsibilities for this position will be to (but not limited to) :
Make regular visits to customer sites and dealer workshops to support large engines
Train and assist dealer personnel in troubleshooting engine issues
Enhance communications between factory, dealer, and customer
Assist dealer in engine rebuilding technical inquiries, training, or other engine related issues
Perform engine failure analysis where needed
Evaluate dealer and customer rebuild facility capabilities
Assist dealers with ICA and PCA (Interim & Permanent Corrective Actions) implementation
Facilitate the return of Failed Parts to the factory for further analysis
Collect and analyze engine data in the field
CPI (Continuous Product Improvement) support : Identify, testing, and implementing of ICA’s / PCA’s
Assist dealers with understanding and implementation of Service Publications, TIB (Technical Information Bulletin), Engine News, Service Magazines, and Service Letters
Provide dealer training based on the Field Engineering expertise Knowledge Transfer
Support customers in identifying and improving engines O&O cost through implementation of best practices, rigorous condition monitoring and maintenance
Advise Industry Reps in evaluations of warranty and Goodwill claims decision-making by closely analyzing failure reports
Provide dealer and customer updates on product issues and progressive design updates
Work collectively with dealers and customers to drive site and application specific engine fleet life cycle optimization
Identify application and installation issues and communicate corrective actions
Required Skill and Experience :
Mechanical Engineer, Electrical Engineer, or other with relevant job-related experience
Thorough knowledge of reciprocating engines and their performance
Results oriented, self-starting individual with flexibility to accommodate a fast and ever changing environment
Must have high motivation to produce a high-quality product
Demonstrates an appropriate sense of urgency in meeting tight deadlines
Technically astute with hands-on experience and ability to apply engineering principles to quickly solve complex problems
Demonstrated ability to collaborate with and influence team members from many different backgrounds and cultures
Must be willing to travel regularly, sometimes at short notice, to perform tasks such as hands on training, guiding dealer techs in problem solving and troubleshooting, or aiding dealers in large engine rebuild processes and best practices, or performing failure analysis
Advocate for the customer and dealer when necessary
Excellent communication skills (including written, oral, electronic, and presentation skills), with ability to adapt for a wide-ranging audience from dealer technicians to Caterpillar’s management and Customer’s management teams
Broad industry knowledge and experience in dealer Product Support operations
Fluent in English
Top Candidates will also have :
Broad Caterpillar knowledge and experience in CAT dealer Product Support operations
Working knowledge of Caterpillar apps / tools such as SIS, TMI, Electronic Technician, VIMS
Working knowledge of SC2, CANape, data logging equipment and instrumentation experience
Experience in equipment condition monitoring and fluids analysis interpretation
How We Support You (Employee Benefits) :
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus.
Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe.
Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Learn about Caterpillar at .
Final Details :
Please frequently check the email associated with your application, including the junk / spam folder, as this is the primary correspondence method.
If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status;
however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at .
If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!
Posting Dates :
February 8, 2024 - February 21, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
