Help Desk Agent

The Offer

• Opportunity within a company with a solid track record of performance
• Leadership Role
• Opportunity to make a positive impact

The Job

Your responsibilities will include:

• Provide exceptional customer service via email, and chat, assisting clients with their travel inquiries
• Troubleshoot and resolve client concerns in a timely and professional manner
• Collaborate with team members and other departments to ensure the best possible customer experience
• Continuously enhance your knowledge of the latest travel trends, destinations, and industry developments

The Profile

• Good English communication skills (both written and spoken) to effectively liaise with the stakeholders of the region
• A genuine passion for travel, tourism, and customer service
• Strong problem-solving and critical-thinking skills
• Ability to multitask, prioritize, and work in a fast-paced environment
• Flexibility to work on shifting schedules, weekends, and holidays
• A positive attitude, team player mentality, and the ability to adapt to change
• Flexible working hours and the option to work remotely

The Employer

Our client build and use technology that enhances productivity for virtual staff, support agents, web marketers, and program managers.