Operations Manager Marketplace

We are looking for an outstanding individual to join our Operations team who is passionate about designing and building creative solutions to our most complex problems. You will work closely with our Leadership Team, and drive alignment across the entire organization, including Product, Marketing, and Customer Support.

In this Operations Manager role, you will help shape the strategy and optimize marketplace operations in several areas within Buyers (consumers), Sellers (listers), Courier (supply partners), Marketplace, and Merchant operations. You'll design and lead high-impact projects and experiments to drive growth and efficiency.

This role will partner closely with Product, Territory (Local) Operations, Finance, Marketing, Tech, and Customer Support teams to execute key priorities and measure results.

What You'll Do

• Proactively identify opportunities for performance improvement in your area of ownership, ranging from growing supply and demand, segmenting our customer base, improving our marketplace experience, or one of our many strategic priorities 
•  Identify, scope, and recommend a solution, then take ownership for delivering on the project and the outcomes, as well as keeping leadership informed of progress 
•  Take accountability for project outcomes, ensure delivery on critical project metrics, and keep others informed of progress 
•  Analyze ambiguous data, build models with anchored assumptions, and aggregate insights to drive key business decisions and policies 
•  Advise senior leadership on long-term strategy and decision making by defining critical metrics, developing dashboards, and providing strategic insights 
•  Work with Product teams to guide the development of our solutions based on business and customer needs. Project manage cross-functional work streams for key Product roll-outs. Set and measure key performance indicators for roll-outs you oversee. 
•  Collaborate and work cross-functionally with other Operations teams as well as with Product, Data Science, Sales, Marketing, Finance, and Customer Support to ensure insights inform broader critical initiatives 
   

 Basic Qualifications 

• 2+ years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics) 
• Bachelor's degree 

 Preferred Qualifications 

•  Ability to thrive in a fast-paced and ambiguous environment 
•  Experience problem-solving and proposing unique solutions to complex issues 
•  Strong experience building and executing complex processes 
•  Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience 
•  Experience with quantitative data analysis to provide deep measurable insights 
•  Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners 
•  Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly