Technical Support Representative For Spotify

We are now representing Spotify and they are looking for qualified candidates for the role of Technical Support Representative

Job Description

• Be an expert when it comes to Technical Support for our external facing teams.
• Manage day-to-day technical contact with our technology partners, including solving issues, supporting technical requests from sales, customer support, and API customers.
• Be the initial point of contact for all incidents related to Spotify’s Ad Platform and its corresponding advertiser-facing tools.
• Escalate technical issues to our engineering teams and handle live issues.
• Be the point of contact for incident updates and gather relevant information from cross functional teams.
• Be the point of contact for our creative services vendors and liaise with them on technical issues.
• Assist in testing of new integrations and technical capabilities, such as SDKs, APIs or 3rd party custom integrations.

Qualifications

• An experienced Technical Support Representative with a minimum of 3-4 years experience in a similar role
• You have a strong technical understanding of data infrastructure and ability to process and understand technical documentation.
• You have strong documentation skills and are able to translate technical jargon for stakeholders of various backgrounds.
• Proficiency in billing, fraud, third party measurement and live issue management is a plus.
• Excellent troubleshooting and problem-solving skills.
• Team player with ability to work as an individual.
• Fluency in both written and verbal forms of English.
• Prior experience with Salesforce case management, Jira, payment platforms like Adyen is a plus.
• Prior experience with SQL, Javascript & Java a plus
• Ability to troubleshoot JSON and REST API’s