Alamat
Bentuk pekerjaanJob Description
Job Description:
- Lead and managing Cross Border Customer Service teams
- Ensure that all subordinates are working effectively and follow all technical and company service processes
- Helping improve internal operational efficiency
- Co-ordinate with other teams in different locations
- Manage, train and coach contact center's team members and monitor staff's performance according to established monitoring standards
- Handle customer and sellers queries and complaints
Requirements:
- Bachelor's degree or higher in any related fields
- At least 5 years of experience in contact center background (preferably chat)
- Able to adapt to fast pace environment is a must
- Proficient in communication both English and Thai
- Self-motivated, independent, pro-active with little supervision
- People management skills
- Excellent communications and inter-personal skills
- Good service mind with the ability to handle customer's complaint and enquiry
