Alamat
Bentuk pekerjaanJob Description
Job Description:
- Managing and leading Knowledge Management System & Training team in SPX ExpressCustomer Service
- Determining, negotiating and agreeing on in-house Learning & Development procedures, standards and specifications
- Develop and improve training curriculum for SPX ExpressCustomer Service team
- Investigating and setting standards for Learning & Development improvements
- Working with operations staff and other business support staff to establish procedures, standards, systems and procedures
- Determining training needs for the improvement of the team
- Monitoring daily, weekly, monthly performance of the team
- Work with Project Management Team and other related departments to find issues and areas for improvement
Requirements:
- Bachelor's degree from any major
- Minimum 5 years as Supervisor/Manager in the Customer Service Industry
- Preferably have experience as Customer Service
- Creative problem solver with good interpersonal skills
- Highly numerate with solid analytical skills
- Self-starter that is highly capable to work independently with a tangible track record of results-based process improvement and project management
- Fluency in English in addition to native fluency in Bahasa
- Willing to do frequent business trip to Yogyakarta or other cities as needed
