Learning & Development Lead, Customer Service - Spx Express

Job Description:

• Managing and leading Knowledge Management System & Training team in SPX Express' Customer Service
• Determining, negotiating and agreeing on in-house Learning & Development procedures, standards and specifications
• Develop and improve training curriculum for SPX Express' Customer Service team
• Investigating and setting standards for Learning & Development improvements
• Working with operations staff and other business support staff to establish procedures, standards, systems and procedures
• Determining training needs for the improvement of the team
• Monitoring daily, weekly, monthly performance of the team
• Work with Project Management Team and other related departments to find issues and areas for improvement

Requirements:

• Bachelor’s degree from any major
• Minimum 5 years as Supervisor/Manager in the Customer Service Industry
• Preferably have experience as Customer Service
• Creative problem solver with good interpersonal skills
• Highly numerate with solid analytical skills
• Self-starter that is highly capable to work independently with a tangible track record of results-based process improvement and project management
• Fluency in English in addition to native fluency in Bahasa
• Willing to do frequent business trip to Yogyakarta or other cities as needed