Head Of Customer Experience (Spx Express)

• Manage and oversee SPX Customer Experience function which includes Customer Service, Return-Refund, CX QA, and CX Excellence
• Develop and implement performance metrics and reporting systems to track progress and identify areas for improvement.
• Continuously identify opportunities for process improvement and cost reduction.
• Develop and implement policies and procedures to ensure customer service is top notch compares to the industry
• Collaborate with other departments to ensure that all processes are integrated and work together seamlessly.
• Hire, train, and manage personnel
• Develop and manage budgets for customer support and ensure that all expenses are within budget

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