Operations Manager-Travel Agency

Job description

1. Develop and implement operational strategies that align with the company's goals.

2. Plan and manage operational processes and workflows to enhance efficiency.

3. Lead, motivate, and manage a team of travel consultants and administrative staff.

4. Ensure staff training and development are in line with company needs and goals.

 5. Oversee financial budgets, including monitoring and controlling costs, and ensuring the profitability of travel packages and services.

6. Provide quotations to other agency and customers.

7. Handle emergency situations with a 24-hour duty phone.

8. Assign guides and drivers based on traveller profiles and availability.

9. Resolve complex customer service issues to maintain and enhance client satisfaction.

10. Negotiate and manage contracts with various suppliers, including transportation and guide services.

11. Familiarity with travel supplier pricing and contracting

12. Handle operational crises, such as travel disruptions, emergencies, or unexpected closures, ensuring minimal impact on clients and the business.

Job requirement

At least 5 years of experience in the travel industry, with a minimum of 3 years in a management role.

High level of Chinese listening,speaking,reading and writing.

Strong leadership skills and the ability to manage teams.

Excellent organizational, multitasking, and problem-solving skills.

Proficiency in travel agency software and reservation systems.

Outstanding communication and interpersonal skills.

The role typically requires standard office hours, but flexibility is necessary to accommodate irregular hours and travel requirements as needed.

• Tersedia jam fleksibel
• Diperlukan lebih dari 4 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 20 April 2024
• Gaji yang diinginkan: Rp10,000,000 per bulan