- Attends to Japanese clients’ travel needs and concerns and maintains good relationships with Japanese clients
- Recommends proper plans of action on all incident reports, complaints against and cited lapses of the department for better and improved process flow and quality of services provided.
- Represents the company in various Japan-related events for sales and marketing purposes
- Prepares / finalizes reports and reviews those submitted by his / her staff prior submission.
- Implements all management policies to department team members. Ensures compliance of all department staff to Company policies and procedures.
- Mentors, guides and coaches all staff in leadership positions on proper handling of staff regarding employee discipline, counseling, giving feedback, performance management.