Customer Service Specialist | Order Processing Management (Sg Market) - Petaling Jaya, Selangor

WE ARE HIRING FOR MNC!
Job Details:

Position : Customer Service Specialist - Order Management Processing

Company Industry : Medical

Working Hours : Monday - Friday (8:30 a.m. - 5:30 p.m.)

Working Duration: 12 months contract with PERSOLKELLY

WHO CAN APPLY

• Diploma/Degree in Business Management, Economics, International Studies or any other relevant field.
• Preferred to have 3 to 5 years in a Customer Service environment handling order management processing OR order to cash process
• SAP System knowledge, especially in Order To Cash process.
• Basic Understanding of EDI or VMR or Order Management Process.
• Basic Understanding of Return & Rejection Process.
• Willing to work on Public Holiday / Extra Working Hours.
• Strong application and knowledge of MS Excel, Words and PowerPoint.
• Able to start in short notice
• Open only for Malaysian

KEY RESPONSIBILITIES

• Ensuring the day-to-day order management activities are executed flawlessly and timely.
• Works closely with Singapore Customer Service to measure customer satisfaction relating to ordering process and delivery management.
• Responding to customer queries in a timely and accurate way, via email/chat.
• Build sustainable relationships of trust through open and interactive communication.
• Order management inclusive the following :

1. Processing of orders, consignment fill up, billing and returns
2. Product recall handling - collection & replacement
3. Generate backorder report
4. Generate sales order report

• Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
• Responds to and resolves complex customer complaints.
• Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
• Ensure Customer Service activities are aligned with the total Supply Chain strategies.
• Participate actively in alignment and adherent to business objectives, policies and procedures.
• Undertake any other duties or responsibilities deemed necessary for the advancement.

Serious applicants can send your updated resume to [Confidential Information]
-Subject: Job application for Customer Service Specialist - Order Management Processing
-Please also provide your expected salary and notice period
Due to high number of applicants, only qualified candidates will be contacted for interview.
We thank you for your application .