Customer Service Supervisor Aeon Store

Responsibilities
The Customer Service Group Leader's main task is to control all of Customer Service operational process is accurate, always follow SOP with Customer First orientation.

• Ensure all of the complain from customer solved, and at least fullfill the customer expectation.
• Create and monitor staff daily working schedule.
• Propose and always updating the Customer Service Standart Operating Procedure in order to always exceed customer satisfaction
• A Customer Service Supervisor participates in the meetings with the Customer Service managers and presents daily work report to them
• Always keep the cleanliness in the entire are of the store.
• Always keep the customer satisfaction
• To perform and support any additional tasks instructed to accomplish the company's goals
  

• Experienced : Customer service and cashier procedure, Planning and organizing, initiative, flexibility, presentation skills
• Skill : Good communication skill, problem solving, have strong leadership, complaint handling, computer literate and knowledge in MS Office.